Refund Policy

1. Overview & General Terms

HAI NETWORKS operates across 5 core enterprise divisions: Import & Export Trade, Enterprise Technology & Cloud Solutions, Media & Strategic Communications, Real Estate Investment, and Global E-Trading Solutions. This Refund Policy governs financial transactions, cancellations, and dispute resolutions for services rendered across our UAE and Nigeria operational hubs.

2. Division Specific Refund Guidelines

Refund eligibility depends on the specific enterprise division and contract milestone parameters:

• Enterprise Technology & Cloud Solutions: Initial project setup deposits are fully refundable if requested prior to project kickoff. Once technical architecture or code development commences, refunds are evaluated on a pro-rata basis according to completed project milestones.
• Import & Export Logistics: Escrow deposits for trade facilitation are refundable prior to bill of lading issuance or cargo dispatch. Once freight is loaded or customs duties are processed, associated third-party clearance fees become non-refundable.
• Media & Corporate Events: Event ticket registrations and summit sponsorships are eligible for a 100% refund up to 14 business days prior to the event date. Cancellations within 14 days of the event will receive a credit voucher for future summit events.
• E-Trading Solutions: Merchant transactions processed through our digital trading portals are governed by our 7-day buyer protection escrow. Refunds are granted for unfulfilled orders or non-conforming goods upon verification.

3. Non-Refundable Items & Charges

The following costs are non-refundable under any circumstances:

• Statutory government fees, port duties, and regulatory filing charges paid to UAE or Nigerian authorities.
• Fully completed consulting, audit, or custom engineering deliverables accepted by the client.
• Third-party cloud infrastructure hosting or domain registration expenses.

4. Refund Request Process & Timelines

Approved refund requests are processed within 5 to 10 business days. Refunds are issued using the original method of payment (bank wire transfer or payment gateway reversal). To initiate a formal refund request, clients must submit written notification including invoice details and transaction references to our financial compliance desk.

5. Billing Support & Inquiries

For any questions regarding billing disputes, invoice adjustments, or refund status, please contact our accounts team: